Waystream Privacy Policy

Waystream is dedicated to protecting your privacy. This Privacy Policy explains how Waystream collects and uses your personal data. It also describes your rights towards us and how to exercise them. You may always reach out to us on matters of privacy and data protection by sending an email to privacy@waystream.com

By using Waystream’s services, you accept our Privacy Policy and our processing of your personal data. You also agree to Waystream’s use of electronic communication channels to send you information. It is important that you read and understand our Privacy Policy before using our services.

In order to provide our services, such as our support portal, we need to process your personal data, as described below. We do this with the utmost consideration.

What information do we collect?

Information you give us. You may directly or indirectly give us information about yourself in a variety of ways, such as when you issue a support case on our support pages. This may be:

  • Personal and contact information – name, date of birth, national identification number, title, billing and shipping address, email address, mobile phone number, etc.

Information we collect about you. To offer you our services, we may collect the following information:

  • Personal and contact information – name, date of birth, national identification number, title, billing and shipping address, email address, mobile phone number, etc.
  • Information about interaction between you and Waystream – how you use our services, including delivery notices when we contact you.
  • Geographical information – your geographical location.

The information you give us, as well as the information on goods/services is generally required to enter a contractual relationship with us, while the other information we collect is generally necessary to pursue other purposes, as explained below.

What do we do with your information?

Provide, operate and improve our services. All data is used to provide, operate and improve Waystream’s services. Waystream processes personal data for the following purposes and based on the following legal bases:


Communicate with you. Waystream may also use your data to communicate relevant information regarding used or similar services and to conduct customer satisfaction surveys regarding our services (e.g. after you have contacted Waystream’s customer service) via electronic communication channels and by phone. If you do not wish to receive such communication, please send an email to privacy@waystream.com

Who might we share your information with?

We may transfer to or share your information with selected third parties, as follows. We take all reasonable legal, technical, and organizational measures to ensure that your data is treated securely and with an adequate level of protection when transferred to or shared with such selected third parties.

Suppliers and subcontractors. Waystream may transfer your personal data to suppliers and subcontractors for the performance of our contractual obligations with you and for the other purposes described in this Privacy Policy.  

What we DO NOT do with your data. We will not sell your personal details to third parties unless we have your permission to do so.

Where do we store your personal data?

We always strive to process your data within the EU/EEA.  The data may however in certain situations be transferred to, and processed in, a destination outside of the EU/EEA by a Waystream Group company or by a supplier or subcontractor. As Waystream is committed to always protecting your data, Waystream will take all reasonable legal, technical, and organizational measures to ensure that your data is treated securely and with an adequate level of protection compared to and in line with at least the level of protection offered within the EU/EEA.

How long do we keep your personal data?

We keep your data only as long as necessary to fulfil our contractual obligations towards you and as required by statutory retention periods. Where we keep your data for purposes beyond those of our contractual obligations, such as for book keeping and regulatory capital adequacy requirements, we keep the data only as long as necessary and/or mandated by law for the respective purpose.

Your rights to access, rectification and erasure

  • Right to access your data. You may request a transcript of records if you would like to know and verify the information we have on you. The transcript of records may be requested free of charge.
  • Right to rectification. You have the right to correct inaccurate or incomplete information about yourself.
  • Right to erasure (“right to be forgotten”). You have the right to request the deletion of your personal data insofar as this personal data is no longer necessary for the purpose it was collected. However, certain legal obligations prevent us from immediately deleting parts of your data. These obligations derive from accounting and tax laws, but also consumer rights laws. What we will do is block the data that we must keep from being used for any other purposes than meeting such legal requirements.


Cookies can be described as small text files that a site transfers to a user's hard disk or browser for added functionality or for tracking site usage. In order to measure the effectiveness of our online presence, Waystream may use cookies to determine the path users take on our site and to identify repeat users of our site. We do not use cookies to gather personal information such as a person's name or e-mail address. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Links to other websites

The Website may contain links to sites owned or operated by third parties. Such links are only provided for your own convenience. Waystream does not control, and is not responsible for, the content or privacy statements on, or the security of, such sites. Without limiting the foregoing, Waystream specifically disclaims any responsibility if such sites:

  • infringe any third party's intellectual property rights;
  • are inaccurate, incomplete or misleading;
  • are not merchantable or fit for a particular purpose;
  • do not provide adequate security;
  • contain viruses or other items of a destructive nature;
  • are libelous or defamatory.

Changes to this privacy statement

Waystream may amend this privacy statement from time to time. If Waystream makes significant, material changes that affect this privacy statement, Waystream will post a revised statement on this Website.

Contact us

Waystream AB is registered in the Swedish companies register under the registration number 556887-8762 with principal place of business located at Färögatan 33, SE-164 51 Kista, Sweden.

Email: privacy@waystream.com

Telephone: + 46 8 56 26 94 50

Waystream AB is the responsible entity (controller) for the processing of your personal data as described above. Waystream AB is subject to Swedish data protection legislation.

Visit www.waystream.com for further information on Waystream.


This Privacy Policy was last updated on April 2018